Frequently Asked Questions (FAQ)

 

Registration for EO/LBS 2024 is now sold out! PLease join the waitlist!

I’m excited for the EO/London Business School Growth Forum! Can I register today?
Registration will open on 24 October. To participate in the next edition, you can sign up for the interest list here.

Can you tell me exactly what is included in the registration fee?
The registration fee of US$6,775* covers:

  • All educational sessions and materials
  • Most meals (unless otherwise indicated on the agenda)
  • Accommodations for four (4) nights
  • Ground transportation during the event
  • Most social activities (unless otherwise indicated on the agenda)

*Please note that the rate is subject to change for the 2025 edition.

That’s great! So what is not included in the registration fee?
Expenses not covered by the registration fee include but are not limited to:

  • Air and ground transportation
  • Some meals
  • Some social activities
  • Optional activities and personal incidentals.

If you arrive early or stay later, you are responsible for the room rate, associated taxes and fees, and you are subject to the terms and conditions of the hotel’s regular pricing and cancellation policy. Any difference in cost associated with room upgrades (double or triple occupancy, suite or other room types). Any and all incidentals incurred during your stay, including but not limited to laundry, room service, gratuities, etc.

Do I need to be vaccinated to attend the on campus experience? 
There are currently no vaccinations required to enter the UK; however this is subject to change. You may view the latest entry requirements here.

What if I can’t attend the programme due to COVID and visa entry restrictions? 
You should check COVID and Visa entry requirements for your country BEFORE registering. COVID medical exceptions are only valid for 10 days or less before the programme. The member/guest must provide written document from a doctor certifying that the member/guest has a positive Covid-19 diagnosis that bars travel. A refund less the US$2000 non-refundable fee per person may be granted.

Are there any countries not allowed to travel to the UK?
You may view the latest entry requirements here. This may be subject to change.

Am I required to wear a mask during the on campus experience? 
No, masks are optional for participants & visitors at London Business School. This may be subject to change.

When should I pay?
To secure your space in the EO/LBS Growth Forum, the registration fee payment of US$6,775* is due when you register. Read more about the payment process here.

*Please note that the rate is subject to change for the 2025 edition.

Can I use my Global Event Voucher?
Absolutely!
Members who joined EO before the 1 July 2022 are eligible for a US$500 event voucher that can be redeemed within 36 months of their official join date. Members who joined from 1 July 2022 onwards are eligible for a US$750 event voucher that can be used within 24 months of their official join date.

To apply the Global Event Voucher to your registration fees, check “Yes” during registration. The voucher will automatically be deducted from your balance if you have not redeemed it previously.

Will I receive London Business School alumni status?
LBS offers alumni status to those who attend this programme for 7 years.   

Can accelerators or SLPs apply?
This is a program for EO Members only.

I registered! Now what?
Congratulations, we’re excited that you’re a part of the EO/LBS programme! You may expect to hear from a member of the Learning team in the next few weeks regarding further details of the programme.

Travel Details

Are airport transfers provided?
Airport transfers are not provided and are at your own cost. Taxis/Uber/Lyft are recommended.

When should I plan to arrive at the LBS campuses?
You should plan to arrive at the LBS campus the afternoon of 28 April 2024.

What if I need to arrive earlier than and/or stay later than the allotted times?
Your program fees cover your accommodations for 4 nights. These include 28, 29, 30 April and 1 May 2024. If your travel schedule cannot fit between these days, you may contact the hotel to secure lodging.

Will I be staying at a hotel?
Yes, from 28 April-2 May 2024. Accommodations for EO/London Business School 2023 are housed offsite, at The Cumberland London Hotel.

Can I stay at a different hotel than the one provided?
The accommodations are included in your registration fee of US$6,775*. If you choose to stay at a different hotel, it is completely user pay and the registration fee stays the same. You will also be responsible for travel to/from the event venue each day. 

*Please note that the rate is subject to change for the 2025 edition.

What if I have special dietary needs?
The dining facility can accommodate most requests. Be sure to complete the dietary restrictions question during your event registration. We will do our best to meet your needs.

Attendance Details

What if I register for EO/LBS but cannot attend?
You may view the cancellation policy here.

How do I cancel my registration?
All cancellations must be communicated in writing and are processed according to the date they are received at EO headquarters. All refunds at the time of the cancellation will be based upon the cancellation policy here.

Are there any exceptions to the cancellation policy?
Exceptions to the cancellation policy are only granted in the case of a death in the immediate family (spouse or partner, children, parents, siblings) or for an emergency medical situation involving the member/guest, spouse or partner, or legal dependent. The member must provide written documentation from a doctor certifying that the member/guest has a medical emergency that bars travel. No exceptions will be made for other personal or business reasons. All written documentation and supporting documents must be received by one week after the program referenced to be considered for refund. You may view the cancellation policy here.

Can I transfer my spot to another EO member in good standing if I cannot attend?
You can transfer your spot prior to the first campus experience but not after. A cancelling attendee can transfer his/her spot to another EO member in good standing. The cancelling member and the replacing member can choose to facilitate the monetary exchange themselves to avoid transaction fees. EO will transfer the registration once notification has been received from the selling member and a registration form has been received by the purchasing member. If the cancelling attendee chooses not to transfer funds directly with the replacing member, EO will facilitate the transfer and refund the money, less a US$100 transaction fee. The replacing member should contact [email protected] to register and send payment information.

Can I sign up on the waitlist if the program is sold out?
Of course! The link to the waitlist is made visible automatically once all the seats are taken and can be found on the event website here.

The website says that the event is already sold out. Can you explain the registration process and if I should sign up for the waitlist?
For the first 24 hours that registration opens, we offer regional registrations in an effort to allow all regions to register in a timely manner. Regional registration blocks remain open for 24 hours for each respective region, and once all regional registrations have had 24 hours to register, we open the remaining seats to those who missed their region and are on the EO/LBS waitlist. We do often receive cancellations, and we recommend that you join.

I need a visa to attend this programme. Can you help with that?
EO members are responsible for arranging their own travel in a timely manner for attendance at EO events—including, but not limited to, all immigration- and visa-related costs and paperwork. If you fail to receive the appropriate approvals to enter a country in which you have purchased a registration, you will be subject to EO cancellation policies. 

EO takes no responsibility for acquiring or monitoring the status of a visa for any member. EO can support you in your quest for immigration approval by providing the following:

• Letters of invitation;
• Hotel confirmation numbers (where applicable);
• Connections to the chapter members via the chapter administrator

EO cannot:

• Sponsor members;
• Guarantee costs or other monetary-related paperwork;
• Liaise with ministries, immigration, embassies or consulates on behalf of any member

If you require a sponsorship for entry into a country, you assume all risk associated with registering for the event prior to getting approval and finding sponsors. EO cancellation policies apply. EO members are required to find other EO member sponsors on their own, including using eonetwork.org or through the EO chapter hosting the event. EO staff will not broker sponsorships.

Registration for EO/LBS 2024 is now sold out! Please join the waitlist!

For more details, please contact EO Learning HERE.